Frequently Asked Questions



Relocation

1. What is voluntary relocation?

The Holland Gardens redevelopment is projected to occur in 2024 but while JCHA and WinnDevelopment work together to secure federal and state funding required for the transformational project, some residents may want to move early. This is a voluntary option because required relocation has not formally begun yet. This voluntary relocation may be attractive to residents who are eager to find new housing options; and the JCHA, HTH, and WinnDevelopment will provide support for these voluntary moves.

2. I do not want to move yet. Do I have to move now?

No! You do not have to move now and this is a voluntary process. JCHA will inform you of when we anticipate relocation to begin. You will receive at least 90 days written notice before you need to move and receive full relocation assistance from HousingToHome (HTH). HTH was hired by the team to provide each resident with assistance through their relocation. HTH is an industry-leading relocations service provider who has assisted with thousands of relocations across the country.

3. What are my location options if I choose to relocate?

JCHA has opportunities for transfers to units located in buildings that are other public housing sites or are subsidized with JCHA subsidies known as Project Based Vouchers (PBVs). JCHA may also have some mobile vouchers, Housing Choice Vouchers (HCVs), which are also commonly known as Section 8. Residents can use these vouchers to find housing outside of JCHA to homes owned, rented, and managed in the rental market. The voucher enables residents to continue to pay 30% of their annual household income for homes approved based on rent amount and a Housing Quality Inspection (HQS).

4. How do I sign up?

If you’re interested in a voluntary move, please sign up with the JCHA office and indicate if you want to transfer to another property or receive a mobile voucher.

5. What happens once I sign up?

JCHA and HTH’s team will contact you about next steps. HTH will conduct a Relocation Assessment with the Resident to go through the move process, the resident’s inventory, and go over all the pre-move items. If you choose a transfer, once a vacant unit at a property is identified, you will be contacted. If you choose a mobile voucher, a briefing with JCHA representatives will be scheduled to issue you your voucher. HTH will assist you with your new home search and securing a new home with the voucher.

6. What moving assistance will I receive?

Residents who choose to move voluntarily will receive:

• Boxes, tape and packing materials will be supplied at no cost. Residents should not purchase these items.

• Moving services of a moving company to the new unit - HTH will manage this between the resident and the moving company including walk-throughs beforehand and scheduling of the move.

• Transfer fees: Cable/internet transfer fees and utility hookup deposits are reimbursable expenses that residents need to pay, provide receipt and be reimbursed.

• Application and Credit Check Fees: Payable up to $150/household paid upon proof of payment/receipt.

• Transportation: Ride on the move day if needed.

• New Unit Security Deposit (if applicable): Up to 1.5 month rent deposit will be paid on behalf of the resident directly to the landlord/management company for residents.

7. What happens once I’ve been assigned a transfer unit or secured a home with my voucher?

Once a resident has secured a new unit, HTH will schedule their move with an approved moving company. JCHA will inspect and treat units for roach and bed bug activity and once the unit is found pest free boxes, packing paper, tape, and boxes will be provided to the resident to begin packing.

HTH will meet with the resident to conduct a pre-move inventory and go through the move day process and documentation. Any needed packing assistance will be arranged as well either for the move day or the day prior. HTH will also go over the USPS change of address and make sure the resident transfers all used services. Keys/lease signings will be arranged with appropriate parties and HTH will ensure residents have no questions.

HTH will do a final walk through of the unit the day before the move and make sure the resident is ready for move day. On the day of move, movers will move all packed belongings and furniture to the new unit. HTH will confirm with residents any unpacking assistance needed before the movers are finished and that the new unit is set up how they’d like.

HTH will follow up with the resident the following week on any outstanding concerns or questions including a final internet/cable transfer fee that they may need to be reimbursed for.

8. Do I have to pay for my move?

No, the items bulleted above for your move will be paid for by the development team and arranged for you by HousingToHome.

9. Who do I contact if I have questions?

To sign up for a voluntary move contact JCHA’s team:

Karenann Persaud

Holland Gardens

241 16th Street

Jersey City, NJ 07310

Tel: 201-706-4771



For information once you’ve signed up please contact HousingToHome (HTH)’s team at (551) 253-0982.

10. What services are provided to residents throughout relocation?

HTH will continue to communicate with residents regarding any concerns, providing updates on the redevelopment and addressing any relocation issues that arise.

11. What if I need assistance finding a unit?

Below are the brokerage firms working with HTH who could assist you in finding a unit. If you need broker’s assistance, please contact the HTH team.

• Provident Legacy Realtors

• Keller Williams

Community Involvement

1. What engagement has occurred with the community?

Our team began meeting with community members and the city in Fall 2022 to understand key needs and priorities. You can follow our events and meetings in the Timeline section.

We launched this website to share information and gather feedback in addition to community members. We understand not everyone is able to attend and want to make the process as accessible and inclusive as possible. 

2. How can I get involved?

Click subscribe at the top of the page to receive email updates directly from the project team! We will be sharing information about upcoming meetings and events. You can also provide feedback here.

Share this website with your community, friends, and family.



Information and Plans